Shipping policy
Shipping Policy
We ship orders from our warehouse within the European Union.
Processing Time
Orders are processed within 1 business day from payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Options
We offer several delivery options, depending on the destination country:
- Economy delivery – usually within 3–5 business days
- Express delivery – usually within 1–2 business days
- Courier delivery via international carriers such as FedEx
- Locker delivery (Easybox) – available in selected countries only
The available delivery methods will be displayed during checkout.
Delivery Areas
We currently ship to:
- Romania
- European Union countries
- United Kingdom
- Selected international destinations
If your country does not appear at checkout, please contact our support team.
Order Tracking
All shipments include tracking information, which will be sent by email after the order has been shipped.
Customs Duties and Import Taxes
For orders shipped outside the European Union, customs duties and local taxes may apply depending on the destination country. These costs are the responsibility of the customer.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may sometimes occur due to:
- customs processing
- weather conditions
- courier delays
Contact
If you have any questions about shipping, you can contact us at: